Frequently asked questions


1. Appointments


Can Podiatry or Chiropody help me?

It is much easier to answer that question when we have met you and have had a chance to discuss your problem and examine it properly. We will discuss your problem with you over the phone and work out the best way to proceed. We believe that honesty regarding what we can and can't treat is vitally important to our patients and will always seek to do what is best for you.


When are we available for appointments?

Monday to Friday: 8am - 8pm. Saturdays 8am to 5pm


Do I need to be referred by my doctor for foot health appointments?

If you will be using medical insurance, please check your policy as some insurance companies require a GP referral before they will pay for treatment (kindly provide us with your membership, policy and authorisation numbers). If you will be paying for the treatment yourself, then there is no need to go to your GP first, you can phone the clinic direct to book an appointment.


Can I visit a clinic?

Yes, our clinics are based in Wymondham and Poringland at present with other sites soon to come on board in 2018.


Is there free parking?

Yes our clinics have good access to car parking and have disabled access.


How long is an appointment?

Appointments vary between 20 to 90 minutes but you will be advised on booking.


What should I wear for a Foot Health examination?

A full examination of the foot and shin area is essential. We will need to see it and the surrounding area. We try to preserve as much dignity as possible and often a loose pair of trousers are needed on your first appointment.  If you are concerned, remember you can have an appointment with a male or female therapist. You may also bring someone with you for your appointment as a chaperone. For children and young adults under 18, it is preferable for you to attend with a parent or guardian.


Should I have medical notes and X-rays at hand?

Any relevant information about your condition will help the therapist make an informed assessment, so if possible please have x-rays and notes on hand.


How do I know if a Physiotherapist is fully qualified?

All Physiotherapists and Podiatrists have undergone the required training and passed the necessary exams to enable them to practice. All of our therapists are registered with the Health and Care Professions Council (HCPC). We also have Foot Health Practitioners who are registered with The British Association of Foot Health Practitioners. The members of Feet in Motion will be pleased to show you their certificates and registration documents.


Will children need to be accompanied?

All under 18's must be accompanied during sessions. Even when they are more mature, they may not be legally permitted to give consent to treatment.


Can I bring someone with me?

We are more than happy for you to bring a friend or relative with you, they can come in to the treatment room or wait in reception. We do ask that only one person accompanies the patient into the treatment room.


Is it possible to have a home visit?

Yes, however, as these appointments take up more of our time, there is an additional charge for them. Call your nearest practice for more information.



2. Treatments


What happens next?

Once a diagnosis has been made, your therapist will recommend an appropriate course of treatment. Like most things in life, the more you put in, the more you get back out. So it's therefore important that you do your best to follow the advice and exercise plans given to you. After all, it's you we're trying to make better.


Call your nearest practice for more information.



3. Payment


What are your payment terms?

Payment is made after each consultation either by cash or card. Sorry we don't take American Express.


I have Private Medical Insurance - am I covered with you?

Feet in Motion and Back in Motion are recognised by most of the major insurance companies, as we are Members of the Health Care Professions Council. You will need to check with your insurance company prior to treatment, as some companies require a referral from a Doctor beforehand. You cannot use insurance to pay for any Nail spa treatments.


Call your nearest practice for more information.

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